General

Under 12s must be accompanied by an adult (a person over 18) with a valid ticket. We cannot act in loco parentis or take responsibility for wandering children.

Tickets cannot be refunded after purchase unless the event is cancelled and will then be handled as per ticketsource’s terms and conditions.

Tickets cannot be exchanged after purchase.

In the event of the cancellation of a performance, the Festival will not be held responsible for any expenses, such as accommodation, transport or sustenance incurred by the ticket holder.

A valid ticket must be produced in order to gain access to a performance. The ticket remains the property of the Festival. You will receive your tickets via email shortly after your booking, please print out and bring with you, or present the e-ticket on your mobile device.

Tickets may not be re-sold. Tickets that are re-sold are void

Professional photographic, video or audio reproduction of artists is prohibited.

Ticket holders consent to inclusion in photographic, visual and audio promotion of the Festival. This photographic, visual and audio material can be used during the Festival and for any future promotion of this event. If for any reason you do not wish to be recorded in anyway – please make yourself known to event staff on arrival to the festival.

The Festival cannot be held liable or responsible for loss of or damage to your personal property at any performance or venue, nor in transit to or from a performance or venue.

The Festival reserves the right to add, withdraw or substitute artists, and to vary the advertised programme and timings without being liable to pay any compensation whatsoever.

Ticketing Terms

Your ticket is a contract between you and the Festival, however, ticketsource’s terms and conditions should be read in addition to the Festival’s own terms and conditions.

Admission

The festival reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with the reasonable requests of the festival.
No animals (except assistance dogs) are allowed in our venues.

Parking

There is no dedicated parking for the festival however public car parks are available around the town centre and are free on Sundays.  Details on parking available on the book festival website. www.wokingham-tc.gov.uk/bookfest

Liability

The Festival’s liability to the ticket holder or ticket purchaser is limited to the purchase price of the tickets purchased.

Disability

The Festival welcomes visitors with disabilities
Please advise us on 0118 978 3185 or artsandculture@wokingham-tc.gov.uk of your requirements when making a booking.

 

Events Outside the Control of the Festival:

Failure of a Performer

The Festival will not be liable should a performer fail to appear for any or a substantial part of a scheduled performance for which a ticket holder possesses a ticket.

Force Majeure Events

The Festival will not be held liable for any failure of or delay or interruption to the performance of this agreement for reasons that fall outside the reasonable control of the Festival. These Force Majeure Events include, but are not limited to, transport strikes, earthquake, fire, natural disaster, act of God, armed conflict and terrorism.

Law and Jurisdiction

The terms, conditions and contracts for purchase of tickets for the Festival will be governed by English law. Any disputes or claims arising from the terms, conditions or contracts will be subject solely and exclusively to the jurisdiction of the English courts.