If booking an In Person Event

Under 12s must be accompanied by an adult (a person over 18) with a valid ticket. We cannot act in loco parentis or take responsibility for wandering children.

Covid-19 Restrictions
Attendees are required to:

  • Maintain social distancing wherever possible.
  • Adults and children over 11 years old are required to wear a mask unless medically exempt.
  • The named Ticket holder is responsible for all members of their group including children. Should any household member test positive for COVID after this event they must give details to the NHS of their contacts, including this event should it fall within the parameters given by NHS track and trace.
  • Remain seated during the event and follow instructions from stewards on entering and leaving to avoid creating crowded environments.
  • Sit in the allocated seats. Not rearrange or move furniture. Event staff should be engaged with for any seating issues.
  • Follow the one way system around the Town Hall.
  • Not attend the event if any member of the household has tested positive or has Covid symptoms.
  • Be understanding and respectful of any group whose concern about attending in person is greater than your own.

Should restrictions come into place that make it impossible to do the in person events, ticket holders will be offered a full refund or transfer to a digital access of the event. 

Should an in person ticket holder find they are unable to attend due to known or suspected Covid infection in their household they will be offered a switch to a digital access ticket.

If booking or transferring to a Digital Events

Safeguarding

By agreeing to these terms and conditions you acknowledge that this ticket is being booked by a parent or guardian on behalf of their child/children.  Under 12s must be accompanied by a parent or guardian during the live event(s).

All participants agree to the following rules for their safety and the safety of others:

  • You will register on Crowdcast for each event using the email address linked to the Ticketsource account. You will receive a link to the session in the ticket alongside some information for joining.
  • Your screen name can either be the booking parent’s first name or the child’s first name only.  We have set the sessions so that users names will only be visible to other participants if they choose to type in the chat box. Please note sessions are recorded and will be available after the event and later on YouTube.
  • Do not reveal personal details such as age, school, full name, address, etc
  • Do not request from any other participant personal details
  • Do not post weblinks in the chat
  • Do not post anything that is disrespectful or bullying to another person

We will be monitoring the chat and reserve the right to delete comments that break the above rules, give warnings and ban repeat offenders.

The chat function will be turned on only when there is someone available to moderate it, commonly up to 15 minutes before each session starts.

General

Tickets cannot be refunded after purchase unless the event is cancelled (unless due to COVID see above) and will then be handled as per ticketsource’s terms and conditions.

Tickets cannot be exchanged after purchase (unless due to COVID see above).

In the event of the cancellation of a performance, the Festival will not be held responsible for any expenses, such as accommodation, transport or sustenance incurred by the ticket holder.

A valid ticket must be produced in order to gain access to a performance. The ticket remains the property of the Festival. You will receive your tickets via email shortly after your booking, for in person events, please print out and bring with you, or present the e-ticket on your mobile device.

Tickets may not be re-sold. Tickets that are re-sold are void

Photographic, video or audio reproduction of sessions by attendees is prohibited.

Ticket holders consent to inclusion in photographic, visual and audio promotion of the Festival. This photographic, visual and audio material can be used during the Festival and for any future promotion of this event. If for any reason you do not wish to be recorded in anyway – please make yourself known to event staff in advance of arrival to the festival.

The Festival cannot be held liable or responsible for loss of or damage to your personal property at any performance or venue (in person or digital), nor in transit to or from a performance or venue.

The Festival reserves the right to add, withdraw or substitute artists, and to vary the advertised programme and timings without being liable to pay any compensation whatsoever.

Ticketing Terms
Your ticket is a contract between you and the Festival, however, ticketsource’s terms and conditions should be read in addition to the Festival’s own terms and conditions.

Admission
The festival reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with the reasonable requests of the festival.

No animals (except assistance dogs) are allowed in our venues.

Parking
There is no dedicated parking for the festival however public car parks are available around the town centre and are free on Sundays. Details on parking available on the book festival website. www.wokingham-tc.gov.uk/bookfest

Liability
The Festival’s liability to the ticket holder or ticket purchaser is limited to the purchase price of the tickets purchased.

Disability
We welcome visitors with disabilities and/or SEN needs. Wokingham Town Hall is an accessible building and we would be happy to advise which particular sessions may best fit needs and interests. It may also be possible to adapt some sessions to support additional needs. We are hoping to be able to offer auto generated captions to live streamed events however we encourage viewers who wish to have captions to use Google Chrome and it’s auto caption plugin.

Please contact us on 0118 974 0889 or artsandculture@wokingham-tc.gov.uk to discuss your requirements before making a booking.

Events Outside the Control of the Festival:

Covid-19
The Festival will not be held liable for any failure or interruption  of the event due to changes in national or local restrictions related to COVID-19

Failure of a Performer
The Festival will not be liable should a performer fail to appear for any or a substantial part of a scheduled performance for which a ticket holder possesses a ticket.

Force Majeure Events
The Festival will not be held liable for any failure of or delay or interruption to the performance of this agreement for reasons that fall outside the reasonable control of the Festival. These Force Majeure Events include, but are not limited to, , internet or power outage, transport strikes, earthquake, fire, natural disaster, act of God, armed conflict and terrorism.

Law and Jurisdiction
The terms, conditions and contracts for purchase of tickets for the Festival will be governed by English law. Any disputes or claims arising from the terms, conditions or contracts will be subject solely and exclusively to the jurisdiction of the English courts.